StoneTree - Pelham Villa 3 BR - Spacious Villa

Our scheduled check-in date was December 2nd; however, we were unable to actually occupy the home un Negative: Our scheduled check-in date was December 2nd; however, we were unable to actually occupy the home until December 6th due to the extremely poor condition of the property. Upon arrival, the house was very dirty. The pillows and beds had a foul odor, and there was an excessive amount of pet hair throughout the home. Because of these conditions, we were forced to make a separate reservation at a Marriott hotel while waiting for the house to be cleaned. The resolution process was highly frustrating. We were told the house was ready multiple times, only to find that only partial cleaning had been done. This forced us to travel back and forth between the hotel and the house repeatedly until we finally had to hire someone ourselves to clean the property on December 6th. Furthermore, we encountered a mechanical issue with the gas valve, which caused it to stop working in the middle of cooking. To make matters worse, the customer service we received was dismissive and unhelpful regarding these significant problems.