High Floor | Canal View | Bills Included

Good apartment , bad checkin, process, and maintenance Positive: The location was convenient for me as it is in the building I wanted to rent in due to logistics for the event I was attending Negative: The check in was supposed to be open since 3 pm, no one shared any details until I connected with the property around 5 pm and they had no clue I had a reservation, at 6 pm someone connected with me asking me to complete the check in process by paying a security deposit of 2,000 aed, although my booking status was showing as confirmed , it did not mention in the confirmation that it is not confirmed until I pay security deposit which is a high risk for someone who cannot pay the deposit, would end up on a non refundable booking that shows as confirmed while it is not confirmed . No way to return the amount, forced to accept the security deposit, the security deposit is stated at 2,000 aed while it is 2,056 aed in fact. Users on booking.com are not used to such process, at least myself , a heavy booking.com user. There is a contract to sign which lists all items in the apartment with prices in case of damage, while when I checked in there were some lights not getting on, there were espresso capsules but no espresso machine, I had to film status of all to make sure I don’t pay for it once I checkout. The apparent is good, spacious, but I did not enjoy my stay due to the shove, I was contacted by their team to send someone to fix the lights, I showed all collaboration even allowing them to enter the apartment and do maintenance while I am not there, but no one showed. For the price I paid I could have got a better option around with actual service taking place